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St. Jude Affiliated Physicians
P.O. Box 4138
Fullerton, CA 92834

Care Management

Our experienced social workers and care managers are available to assist St. Jude Heritage patients and their families manage the medical, psychological and practical issues created by illness, hospitalization or medical treatment.

Registered nurse care managers and social workers offer a wide range of services, including:

  • care coordination for those with complex or catastrophic conditions, including coordinating appointments and services between specialties, as well as out-of-network services
  • psychosocial evaluations and treatment planning
  • assistance with arranging alternate levels of care for patients leaving the hospital, including rehabilitation facilities, skilled nursing facilities, hospice or other options
  • help coordinating insurance benefits and answer questions related to MediCal, Medicare, Social Security, managed care and state disability
  • assistance with arranging home health care, home hospice and the use of durable medical equipment
  • counseling and referrals for the treatment of depression, substance abuse and other behavioral health issues
  • connect patients with support and educational groups as well as other community resources
  • life planning for seniors, including end-of-life issues and assistance with senior living options

Care Utilization Management (UM) decision-making is based only on appropriateness of care and service and existence of coverage. Decisions are made without financial services. Our experienced clinical social workers and care managers are available to assist you and your family manage the medical, psychological and practical issues created by illness, hospitalization or medical treatment.

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